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Enhancing the Customer Experience with E-Commerce: A Detroit Speed Success Story

Sales growth and operational efficiency are vital to any company’s development, but what really sustains an e-commerce business over time and keeps clients coming back is an optimized customer experience.

Fine-tuning your web store’s customer experience is an ongoing process, and there are many variables to consider: from the user interface and site navigation, to account options, cross-promotion, and ultimately your sales funnel.

But the good news is that you don’t have to build it from the ground up! Detroit Speed turned to k-eCommerce for a web store natively integrated to its SAP Business One ERP. Switching to k-eCommerce greatly simplified order acceptance on the web, processing customer orders quickly while streamlining operations on the back end.

Join k-eCommerce Business Development Manager Rob Cook and Detroit Speed President Kyle Tucker for an in-depth discussion on the building blocks and best practices for developing an engaging, intuitive, and profitable customer experience.

Key Business Benefits:

  • Integration: Software is optimized for B2B and B2C web stores, integrated to SAP Business One.
  • Payment Card Industry Data Security Standard (PCI DSS Certified): k-eCommerce maintains full PCI DSS Level 1 certification.
  • Responsive: The solution is designed to help reach new markets.
Track 1: Mastering Financials
  • Kyle Tucker
    President, Detroit Speed
  • Rob Cook
    Business Development Manager, k-eCommerce